Social Pub & Kitchen eGift Cards are digital only and valid for 12 months from the date of purchase. They can be used at any SPK pub for food and drinks, or across any MiXR venue with a MiXR Gift Card. No extra fees added. eGift Cards can be cancelled within 14 days if unused but lost or deleted cards canāt be replaced. Full terms and conditions apply.
General Terms
Stonegate Pub Company Limited (āSocial Pub & Kitchenā) supplies digital gift cards (āeGift Cardsā) to customers, together referred to herein as (āSocial Pub & Kitchen Gift Cardsā) which are issued by Stonegate Pub Company Limited, Address, (registered no Company Number), VAT Number ā VAT Number and are supplied via Social Pub & Kitchen agent, Blackhawk Network (Europe) Limited registered in England and Wales with its registered office at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD England (registered number 07956446), who operates this website.
If you have any complaints about our service or any Social Pub & Kitchen Gift Cards you purchase from us or wish to contact us please contact Social Pub & Kitchen Gift Card Customer Services on support phone, opening hours are 8am to 8pm, 7 days a week, or email on support email.
Social Pub & Kitchen Gift Cards
Social Pub & Kitchen Gift Cards are redeemable at any Social Pub & Kitchen venue. No additional fees will be imposed on purchasers or recipients of Social Pub & Kitchen Gift Cards.
If we are unable to accept your order, the system will inform you of this and will not charge you. This might be because of a suspicious transaction alert identified on our system or because we do not deliver Social Pub & Kitchen Gift Cards to your location.
Expiry of Social Pub & Kitchen Gift Cards
Social Pub & Kitchen Gift Cards are valid for 12 months from the date of purchase.
View Your Balance
Card balances can be checked by clicking here. Alternatively, you can check your balance at any Social Pub & Kitchen venue.
Your Rights To End The Contract
You have the right, in addition to your other rights, to cancel your order for Social Pub & Kitchen Gift Cards, provided you are within the cooling off period. In the case of eGift Cards fourteen (14) days after the date that we confirm that we accept your order or
If you choose to receive your eGift Cards before expiry of the fourteen (14) day cooling off period, you acknowledge and accept that you will lose your right to end the contract once downloading of the digital content begins.
Returns
Subject to the cooling off period you may not return or cancel your Social Pub & Kitchen Gift Cards after they are received.
If you wish to cancel your Social Pub & Kitchen Gift Cards order prior to its delivery, please contact Social Pub & Kitchen Gift Card Customer Services on support phone.
Lost or Stolen Social Pub & Kitchen Gift Cards
Please keep your Social Pub & Kitchen Gift Cards secure, as if they were cash. Social Pub & Kitchen is not responsible if the Social Pub & Kitchen Gift Cards are lost, stolen, destroyed or used without permission. Social Pub & Kitchen reserves the right to cancel Social Pub & Kitchen Gift Cards, if it reasonably suspects fraud or misconduct. Damaged, altered or cancelled Social Pub & Kitchen Gift Cards will not be accepted.
Limitations
Social Pub & Kitchen Gift Cards can be spent on any products online or in store. Social Pub & Kitchen Gift Cards cannot be resold, transferred for value, or redeemed for cash.
Unused Social Pub & Kitchen Gift Cards cannot be transferred, and orders cannot exceed Ā£5000 per day.
Privacy Policy
Please review our Privacy Policy to understand more about how we use your data.
Social Pub & Kitchen Gift Card Customer Service
If you need assistance with any aspect of your purchase, or use of your Social Pub & Kitchen Gift Cards, please contactāÆCustomer Services on support phone. You will be required to provide your order number.
Payment Methods
Social Pub & Kitchen Gift Cards may be paid for with a valid Debit or Credit Card (we do not accept American Express).
Reasons for Failed Delivery of eGift Cards
eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Cards have not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:
Spam filter blocked email or routed it to a bulk/spam folder
Recipient's firewall blocked the email
Email inbox is over size limit
Invalid email address
If a spam filter is blocking Social Pub & Kitchen Gift Card emails from getting to an inbox, the email options will need to be modified so that Social Pub & Kitchen Gift Card emails are not considered spam.
If you need further assistance, contactāÆSocial Pub & Kitchen Gift Card Customer Services on support phone. Please be ready to provide your order number.
Personalized Messaging
If you wish to add a personal message to your Social Pub & Kitchen Gift Cards, simply type your message in the message field during the purchase process.
Social Pub & Kitchen Gift Cards personal messages are limited in length to the space provided on the eGift Cards, or to the space provided on the presentation carrier of Physical Gift Cards and there is no additional charge to include a personalised message.
We reserve the right to cancel inappropriate, offensive or otherwise objectionable messages.
Governing Law
These terms are governed by English law and you can bring legal proceedings in respect of your Social Pub & Kitchen Gift Cards in the English courts.
Social Pub & Kitchen eGift Cards, powered by CashStar.
